Resume
Josh Diakun
Accomplished IT professional having direct experience leading all stages of systems development efforts including requirements gathering, analysis, design, architecture development, training and support. Extensive networking and technical support experience for customers/users both in local and virtual environments. Over the past year studying the field of digital forensics as it applies to networking and security has lead to greater results when working on networking or security projects.
Technical Proficiencies:
· Operating Systems: Linux, AIX, Windows (2000, XP, Vista).
· Network Technologies: Cisco, Linksys, DLink, TCP/IP, DNS, DHCP, SMTP, RIP, OSPF and VPN/Tunneling
· Networking Experience: Cabling, Hardware installation, Maintenance, Disaster Planning & Recovery
· Programming Languages: C, C++, Perl, PHP and Shell
· Database Experience: MySQL and Oracle
· Digital Security Experience: Penetration Testing, IDS/IPS, Design, Implementation, Software Review/Testing, OS Hardening, Incident Planning/Response & Risk Assessment.
· Excellent comprehension of physical security for buildings/server rooms.
· Knowledge of operating system/software forensics and case building using EnCase
· Knowledge of hardware (x86) setup and repair
Work Experience:
May 2009-Present - Systems Administrator, Interac Association/Acxsys Corporation
Oct 2006-May 2009 – Subject Matter Expert, Global Mentoring Solutions
Roles and Responsibilities:
Network Support Responsibilities:
· Troubleshoot and resolve internal networking issues.
· Assist with remote teleworker phone system configuration.
· Administer Linux servers including: package management, firewall management, setup/configuration of snort Intrusion Detection System and overall system hardening.
· Administer VMWare ESX server and virtual machines.
Product/Project Specialist Responsibilities:
· Oversaw implementation and initial management of two managed service offerings.
· Provided overall and ongoing needs analysis for the service through communication with external service providers.
· Reviewed and recommended software for use within the service through liaising with various software and hardware providers.
· Responsible for negotiating timelines, troubleshooting, and ensuring objectives were met in a timely fashion internally and for our clients.
· Created a Backup and Redundancy plan for servers critical to the service.
· Created and maintained on-going documentation for the service.
Subject Matter Expert Responsibilities:
· Provide real-time training through online chat and phone support for customers studying for I.T. related certifications.
· Create e-mail responses to escalations for issues that cannot be resolved in real-time with the client; responses include a wide range of issues such as Microsoft Windows support (2000/2003/XP/Vista), Cisco technologies, UNIX (HPUX, AIX) & Linux issues, Programming languages such as C/C++, Perl, PHP, Shell Scripting and Networking issues including subnetting, troubleshooting and configuration.
· Practice and implement communication protocols such as tracking communication with clients in global ticketing system.
· Personally maintain a 99% resolution rate on first response for technical support issues.
· Write and review Microsoft exam-style questions based off Microsoft Official Curriculum (MOC) courses.
Dec 2000-Jan 2008 – Volunteer Lead Developer, Anti Child Pornography Organization
· Worked on and managed team software projects
o Transitioned ideas from conception through the entire SDLC (Software Development Life Cycle).
o Tested/Debugged various software offerings to be distributed publicly and privately.
o Adapted software so that it was supported across various Operating Systems.
o Daily management of CVS (Concurrent Versions System) for software management.
· Presented at conferences outlining and demonstrating software I had developed or overseen the development of.
June 2001-Dec 2004 – Oct 2008-Present – Consultant, OpenclarITy
· Established personal business as part of Industry Canada’s Summer Company Entrepreneurship program.
· Interacted with customers providing immediate front line service and support.
· Installed new computer equipment and software for customers.
· Consulted and assisted in the procurement of software and hardware upgrades.
· Designed websites for customers using a variety of tools including, Drupal, MySQL, PHP, and Perl.
· Consulted on the purchase, setup and maintenance of equipment for use in a business environment.
April 2000-February 2001 – Network Administration, SharpNET Communications
· Supplied online technical support by responding to customer issues and concerns.
· Troubleshoot issues and work with customers to achieve desired solutions.
· Developed various programs to perform specific administrative and user tasks within a Linux environment.
· Provided Linux server management (penetration testing, software updates, etc).
· User/Account management (add/delete/suspend accounts).
Education:
· Computer Programming Diploma from Seneca College, Toronto, Canada
Training:
· IT360° (formerly known as LinuxWorld and NetworkWorld)
· CyberCrime Conference 2003 & 2004
· Various instructor-led Microsoft seminar’s
· Various Computer Based Training courses (Career Academy, MindLeaders, etc…)
Certifications/Awards:
· Summer Company Entrepreneurship award (2001)
· CompTIA Security+
· CompTIA Linux+
· CompTIA DHTI+
· CompTIA A+ 2003 Operating Systems
Interests/Hobbies:
· Sports such as Hockey and Soccer – participate in adult leagues
· Physical fitness – weightlifting, jogging, rollerblading…
· KOLBE personality profile available at: http://www.joshd.ca/kolbe/index.html
